FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product that you see in the picture. We take great care to ensure that our product photos accurately reflect the items you will receive. However, please note that there may be slight variations in color or texture due to different lighting conditions or the natural variations in the materials used to make the product. If you have any concerns about the product you receive, please do not hesitate to contact us and we will do our best to address your concerns.
To view your sales receipt, please check your email inbox. We send an electronic copy of your sales receipt to the email address you provided during checkout. If you cannot find the receipt in your inbox, please check your spam or junk mail folder, as it may have been filtered there by mistake. If you still cannot locate your sales receipt, please contact our customer service team and we will be happy to assist you in retrieving a copy of your receipt.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a hassle-free return process. To initiate a return, please follow these simple steps:
Contact our customer service team to inform them that you would like to return an item. You can reach us by phone, email or live chat.
Pack the item securely in its original packaging, and include any accessories or documents that came with the item.
Attach the shipping label that we will provide you to the outside of the package.
Send the package back to us via a trusted carrier of your choice.
Once we receive the item and verify its condition, we will issue a refund for the purchase price of the item, minus any applicable shipping and handling fees. Please note that some items may not be eligible for return due to their nature, such as personalized or custom-made items.
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are always here to help you.
We strive to keep our inventory levels accurate and up to date, but sometimes an item may sell out faster than we anticipated. If an item is currently out of stock, we may restock it in the future depending on availability from our suppliers. The best way to find out if an item will be restocked is to sign up for our email newsletter or check back on our website periodically. Alternatively, you can contact our customer service team and we will do our best to provide you with an estimated restock date or suggest similar products that may meet your needs. Thank you for your patience and understanding.
We offer shipping to many locations worldwide. During the checkout process, you will be prompted to enter your shipping address. Please enter the complete and accurate shipping address, including your full name, street address, city, state/province, postal code, and country. If you are shipping to a business or commercial address, please include the name of the business and any suite or room numbers. Please double-check the shipping address to ensure that it is correct before submitting your order. Once your order has shipped, we will send you a shipping confirmation email with a tracking number so you can monitor your package's delivery status. If you have any questions or concerns about shipping, please contact our customer service team and we will be happy to assist you.
